Compared to the check-in process, the check-out process is much more straightforward. If you’re not going to be there to see them off when they check out, make sure that your guests are aware of the check-out time and where can leave the key.
Positive guest reviews
When your guest has a positive experience during their stay, they’re more likely to give your property a positive review. Guest loyalty is best spread through personal stories, as potential guests love to see personal insights on a property from past guests. It’s also nice if you respond to reviews in a way that is short and personal.
Negative guest reviews
If you do receive a critical review, don’t panic – this can be used as a learning opportunity to improve the experience for future guests. Look for specific things that are mentioned in the review that you could improve. For example, if they mention Wi-Fi that is slow or not working, fix this before your next guest arrives. It’s a good idea to acknowledge the review and mention the steps you’re taking to improve.