Enjoy peace of mind knowing Booking.com has your back

We take safety seriously so you can host with confidence.

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Putting you in control when welcoming guests

Here are some of the benefits you enjoy when listing with us...
Communicate your house rules
Not only can you set house rules for your guests, they’ll also need to agree to those expectations before they can book your property.
Align with guests before booking
Guests can use our messaging system to contact you before they book to make sure you’re both meeting each other’s expectations.
Easy access to support
Our large team of partner support agents are available 24/7 and in 43 languages if you need to get in touch with us.
Get the kind of bookings you want
Find the right guests for your property by setting the criteria they must meet to book - like having a verified phone number.
Protect your investment
Worrying about something valuable in your property? You can set a damage deposit to give yourself an extra feeling of security.
Easy action if an issue arises
In the unlikely event you have a poor guest experience, our misconduct reporting tool makes it simple to tell our team and block them from your property.

Security measures

Protecting partners with every booking.
Background checks
We ensure guests are screened against numerous global sanctions watchlists so our partners aren’t put at risk when hosting.
Fraud scoring
We use machine learning models to detect fraud when guests are booking and take measures to protect your reservations.
Reservation risk
Even after the guest books, we still run additional checks and take action against bookings we know will be cancelled.
Guest blocking
We have multiple teams working to ensure that problematic guests are stopped from booking properties on Booking.com.

Protecting your home

Featured safety devices for your home
Communicate with your guests and keep your property safe, no matter where you are. Peace of mind is always at hand with Ring Video Doorbells and Security Cameras.
Learn more
igloohome Smart Keybox
igloohome Smart Keybox
The igloohome Smart Keybox is a smart lockbox that stores keys, access cards and more for easy retrieval. You can simply generate a PIN code or Bluetooth key on the go and share it with guests to unlock the keybox.
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Don't wait until there's a complaint. Proactively prevent parties and neighbour complaints at your property with real-time noise detection and monitoring.
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Start hosting with confidence

Don’t just take our word for it - see what our partners are saying.
- Elvira Cuelar, Palma Homes Mallorca, Mallorca
"It makes me more confident to know that I can report guest misconduct for all the properties in my portfolio on Booking.com."

- Elvira Cuelar, Palma Homes Mallorca, Mallorca
- Angela Feregrino, Short Stay Mexico, Mexico City
"Knowing that Booking.com customers read and agree to respect my behaviour policies is a big weight off my shoulders."

- Angela Feregrino, Short Stay Mexico, Mexico City